Are you having an issue? Please review our answers to some frequently asked questions. If you still don’t find what you’re looking for please fill out the form at the bottom of the page.
We get it – life happens and things come up! Simply fill out the form below to let us know what’s going on.
Please go in and out of your profile page and wait ten seconds. If that doesn’t work, try turning your tablet on/off by holding the power button on the top.
We know how far our tablets travel so can approximate the number of rides you’re giving. If our estimate is wrong, you’re welcome to send us other proof.
You can return the tablet and accessories anytime with no cancellation fee. If you’re not happy then we’re not happy. Fill out the form below so we can schedule a time for you to come return the tablet.
Try turning your tablet on/off by holding the power button on the top. If that doesn’t work, please fill in the form below and we’ll help you troubleshoot.
Your tablet should charge UP while you drive. If it’s dying while you drive, please fill out the form below. It’s normal for your battery to die if you leave your tablet idle for 12 or more hours.
No, your tablet does not record any images or audio of your passengers.
You earn Octopus points by simply driving with the tablet and asking passengers to play the games. For every ride you give (we estimate this with GPS), you get 1 point. For every game played, you get a ½ point. Plus, we have frequent bonus point opportunities.
We pay you $25 for each referral that joins Octopus. We occasionally offer extra incentives for this too!
Your referral must be an active driver before you will get paid. Thank you for your patience.
If you’re near our Bethesda or Philadelphia offices, feel free to stop by Monday-Friday, 9AM-6PM, to pick up more referral cards. If not, just fill out the form below and we’ll ship them directly to your house.
Our Bethesda and Philadelphia offices are open Monday-Friday 9:00am-6:00pm. If you need to get in touch with us outside of office hours please fill out the driver support form below and we will get back to you ASAP.
There is no cancellation fee as long as all equipment is returned.
Players get one point for each correct answer, and one point subtracted for everyone incorrect guess. Our daily high score winner will earn $25!
Please visit our player FAQ page here for more information.
Please fill out this form to help us direct you to the right team member, and get back to you with a solution as quickly as possible.